Sterling Service & Unforgettable Hospitality
Delivering Consistently Memorable Moments in a Same Same, Ho-Hum World
Gleaming service and warm hospitality that people never forget can be two surprisingly inexpensive strategies for business success, as both flow from the same simple spring: positive attitude. Learn timeless values of personal integrity, punctuality, and accountability. Practice priceless dedication to relationship-building, acts of kindness, and a job well done. And witness the transformative power of genuine smiles to foster a goodwill-gushing service environment that can't help but spill over into customer delight, repeat business, positive word of mouth, brand loyalty, and long-term viability.
Sterling Service & Unforgettable Hospitality Volumes Include
Volume 1:
Sterling Service & Why It Matters
Volume 2:
Achieving Customer Delight—Planned Spontaneity
Volume 3:
Ownership
Volume 4:
Shifting the Culture
Components
Slides
Message & Meal
Facilitated Dialogues
Digital Files
Audience(s)
All leaders and employees in high-touch service environments including retail and restaurant.
Duration(s)
1 day.
Investment/Range
$175/pp. (Multi-participant and multi-volume bundles available. Contact a Program Advisor for details.)
Format(s)
Live Online
In Person
Leath Learning Pillar(s) this Solution Supports
Culture
Faculty
Susan Thoma
Rick Shaum
Sylvia LaVoie
Phil Davis
Amanda Forasteros
JR. Forasteros
Michelle Simms
Ashley Acker
Joe Brouillette
William David Rigdon
TBD
Available upon request.
Contact a Program Advisor
to request a date or more information
by emailing learning@leathgroup.com.
READY TO ROLL? IT’S AS EASY AS 1, 2, 3!
What’s Next?
After you either contact us or complete your application form, a Program Advisor will be your passport to participation, but should you have any questions regarding deferrals, substitutions, cancellations, refunds, credits, or attendance, please see our FAQs or Policies.
We look forward to hosting you and supporting your ongoing leadership development.
Thank you for your trust in us.